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Returns & Exchanges
   

Our online Returns Center will assist you through the process--you can even print out a mailing label so you won't have to wait in line at the post office. Just leave the package for your mail carrier to pick up, and we'll notify you via e-mail when we've processed your refund.

Returns Policy
Within 15 days of receipt of your shipment (including gifts), you may return any of the following items to Treehouse Log Homes.com, for any reason, for a full refund.

Return Items:

  • in its original condition
  • with original packing slip

Please note that we can process returns and refunds only for items purchased from Treehouse Log Homes.com.  We cannot exchange items unless they are defective or damaged. Items that are returned more than 15 days after delivery, are in un-sellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 15 days.

Exchanges of Damaged or Defective Items
Treehouse Log Homes.com can exchange items only if they are defective or damaged. To exchange an item, visit our online Returns Center.

Refunds
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Returning a gift?
If the item was marked as a gift when purchased, you will receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Treehouse Log Homes.com. The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)

If the item wasn't marked as a gift when purchased, we will send a refund to the gift giver, and he or she will find out about your return. To determine whether your item was marked as a gift, check the packing slip that came with your gift shipment. If it shows prices, your item wasn't marked as a gift.

Did you use a web special code or certificate?
If you paid for all or part of an item you want to return with a web special code or certificate, that part of your refund will be credited to your account, available to use the next time you place an order at Treehouse Log Homes.com. Please note, however, that promotional credit may be refunded and reused only if the promotion has not yet expired.

Packing and Sending Your Return
Just a few simple steps:

  1. Visit our online Returns Center and obtain a shipping label.
  2. Pack the items along with the packing slip (receipt) securely in an envelope.
  3. Affix the shipping label to the outside of the envelope.
  4. Leave the package for your mail carrier to pick up.

Please note that return mailing labels obtained from our online Returns Center are valid for domestic returns only. 

Lost Your Packing Slip?
Don't worry!  If you ordered the item yourself, you can still return it via our online Returns Center. What if the item was given to you as a gift, and you don't have the packing slip or the order number?  No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the address below:
Treehouse Log Homes - Returns
4930 Salem Dallas Hwy
Suite 2000
Salem, OR  97304

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Still have questions? Contact us.

 

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