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Our online Returns
Center will assist you through the process--you can even
print out a mailing label so you won't have to wait in line at
the post office. Just leave the package for your mail carrier to
pick up, and we'll notify you via e-mail when we've processed
your refund.
Returns
Policy
Within 15 days of receipt of your shipment (including gifts),
you may return any of the following items to Treehouse Log Homes.com,
for any reason, for a full refund.
Return Items:
- in its original condition
- with original packing slip
Please note that we can process
returns and refunds only for items purchased from Treehouse Log
Homes.com. We cannot exchange items unless they are defective or
damaged. Items that are returned more than 15 days after
delivery, are in un-sellable condition, or are missing parts will
be charged a restocking fee at our discretion. We cannot accept
items returned after 15 days.
Exchanges
of Damaged or Defective Items
Treehouse Log Homes.com can exchange
items only if they are defective or damaged. To exchange an
item, visit our online Returns Center.
Refunds
We'll notify you via e-mail of
your refund once we've received and processed the returned item.
You can expect a refund in the same form of payment originally
used for purchase within 7 to 14 business days of our receiving
your return. If your return is not due to our error, we will
deduct the shipping costs from your refund.
Returning
a gift?
If the item was marked as a gift
when purchased, you will receive a gift certificate for the value
of your return, which can be used at any time toward your
purchases at Treehouse Log Homes.com. The gift certificate will be
mailed to you at the same address to which the order was
shipped. (Don't worry--we won't let the gift giver know about
your return.)
If the item wasn't marked as a
gift when purchased, we will send a refund to the gift giver,
and he or she will find out about your return. To determine
whether your item was marked as a gift, check the packing slip
that came with your gift shipment. If it shows prices, your item
wasn't marked as a gift.
Did
you use a web special code or certificate?
If you paid for all or part of an
item you want to return with a web special code or certificate, that
part of your refund will be credited to your account, available
to use the next time you place an order at Treehouse Log Homes.com.
Please note, however, that promotional credit may be refunded
and reused only if the promotion has not yet expired.
Packing
and Sending Your Return
Just a few simple steps:
- Visit our online Returns
Center and obtain a shipping label.
- Pack the items along with the
packing slip (receipt) securely in an envelope.
- Affix the shipping label to
the outside of the envelope.
- Leave the package for your
mail carrier to pick up.
Please note that return mailing
labels obtained from our online Returns Center are valid for
domestic returns only.
Lost
Your Packing Slip?
Don't worry! If you ordered the
item yourself, you can still return it via our online Returns
Center. What if the item was given to you as a gift, and you
don't have the packing slip or the order number? No problem.
Enclose a separate sheet of paper noting the name and e-mail
address of the person who purchased the gift, along with the
reason for your return, and send the package to the address below:
- Treehouse Log Homes - Returns
- 4930 Salem Dallas Hwy
Suite 2000
Salem, OR 97304
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